- Why Customer Experience Management Matters?
It is 6 to 7 times more costly to attract a new customer than it is to retain an existing one. Consumers are 2 times more likely to share their bad customer service experiences than are to talk about positive ones. About 70% of buying experiences are based on how the customer feels they are being treated. About 2/3 of consumers stopped doing business with a company after experiencing poor customer service.
- Why CRM Technology?
The CRM system is a software solution that enables an increase in the dynamics of team cooperation and makes the internal processes of sales, marketing and customer services more efficient. A CRM system should therefore be an integral part of any business that cares about customers. The ultimate goal? Drive customer engagement, retention, and company profit.
- Why Salesforce?
Salesforce.com is the world’s leading enterprise cloud-computing CRM solution that provides SaaS applications for sales, marketing, and customer service. Low cost. Low risk. Fast results. Over 100,000 successful customer stories all around the globe.
- Why SAP Customer Experiences?
Work anytime, anywhere. Regular automatic solution updates. Six-month return on investment. ROI 372% within three years. AI and Big Data features are included.