SAP Service Cloud

Solutions / SAP Service Cloud

BASIC

CRM Entry Workshop
Three (3) half-day workshops
Project management
Blueprint
Basic system settings
Setting up four (4) standard objects
Setting four (4) types of activities (Call, Appointment, Task, Email)
User creation
Permission settings
Two (2) half-day user training
Preparation of manuals

ADVANCED

CRM Entry Workshop
Six (6) half-day workshops
Project management
Blueprint
Basic system settings
Setting up six (6) standard objects
Activity type settings (Call, Appointment, Task, Email)
User creation
Permission settings
Two (2) half-day user training
Preparation of manuals
Basic price list settings
Setting up twenty (20) products
Creating a custom object
Creating three (3) standard process automation
Creation of three (3) standard notifications
Outlook / Gmail integration
Creation of three (3) reports
Dashboard creation