Did you know that personal experience with your field service has the greatest impact on the total CX?
Gaining a new customer is 7-8x more expensive than keeping the current one.
Happy clients have great potential for further cross-selling and up-sell.
Negative experiences with your service spread out twice as fast as positive ones.
Your client receives the request for giving feedback immediately after service – you will catch the actual emotions.
Surveys are personalized – you can choose up to 10 customer attributes and up to 20 service attributes.
The positive feedback goes immediately to the technician – instant appreciation is motivating.
The negative feedback goes immediately to the manager only so that he can discuss it with the technician and solve the issue with the client.
Development of performance of individual technicians in time – managers can reward or prevent the burn-out.
Comparison of performance of teams across departments or countries.
First-hand information about competitors.
Consumer insight – what to improve to make the relationship perfect.
…and much more.
