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CXM Workshop

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Experience Matters

More than 2/3 of customer loyalty is driven by a positive customer experience, which is as valuable as the combination of brand and price.

You will get at least two practical tips for an immediate improvement of the customer experience.

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Join to our satisfied clients

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Intro

What is Included

  • What does CX mean in the daily practice of the department and the team?
  • CX Components – What makes a good CX.
  • Assess the maturity of the CX team or department / CX mode.
  • Select 2 specific steps that will be adjusted for the upcoming month.
  • Hourly “control day” – evaluation of progress.

Questions?

We are happy to answer your specific questions.

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